​1. Our Role and Commitment to Your Privacy Under the Health Insurance Portability and Accountability Act (HIPAA), KNW Professional Enterprises LLC (dba KNWPE LLC) operates as a Business Associate to health insurance carriers and health plans (Covered Entities). We are legally obligated to maintain the privacy and security of your Protected Health Information (PHI) and to comply with the strict data protection standards required by our carrier partners and federal law.

 

2. How We Use and Disclose Your PHI We do not provide direct medical treatment. We collect, use, and share your PHI solely to assist you with insurance-related services, including:

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• Enrollment and Quoting: Sharing necessary health, demographic, and financial information with insurance carriers to generate accurate quotes, check eligibility, and process your policy applications.

• Customer Service and Claims: Acting as a liaison between you and your insurance carrier to resolve billing disputes, assist with claims processing, or clarify your plan benefits.

• Agency Operations: Conducting standard business operations, such as internal record-keeping, compliance auditing, and carrier coordination.

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We will never sell your PHI, nor will we use or disclose it for outside marketing purposes without your explicit, written authorization.

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3. Your Rights Regarding Your PHI While your insurance carrier holds your primary, comprehensive healthcare records, you have the right to:

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• Request to see or get a copy of the PHI we specifically maintain in our agency files.

• Request that we correct or update any inaccurate PHI in our records.

• Request an accounting of certain disclosures we have made of your PHI.

• Request that we communicate with you confidentially (e.g., at a specific phone number or mailing address).

 

4. Contact and Complaints If you have questions about how we handle your PHI or believe your privacy rights have been violated, please contact our office directly at administration@knwpe.com. You also have the right to file a formal complaint with the Secretary of the Department of Health and Human Services (HHS). We will not retaliate against you for filing a complaint.